When will my item ship?
Ready to order items are normally shipped via USPS or UPS within 1 to 3 business days of when the order was placed. Any item listed as ‘made to order’ on the product description will ship in lead time listed. If you have a specific date you need your item by or any question about lead times please contact us.
Do you offer local Austin pickup?
We do offer local pickup for large items or large orders. Shipping to the Austin area is relatively quick and usually 1-2 business days from when the item is received at the post office. We can offer local pickup for smaller items on a case by case basis, with If you are interested in local pickup please send us an email prior to ordering!
What countries do you ship to?
We currently only ship to the United States and Canada. Due to covid and increased travel time and lost packages we are not offering shipping to any other countries at this time.
How long does shipping take?
Transit time within the US can range from 1 to 10 business days. At this time, we offer express or expedited shipping on a case-by-case basis. Please contact us if you would like to overnight your order.
How do you determine shipping cost?
We strive to keep our shipping costs as low as possible. The amount you see at checkout is a direct reflection of the fees from the shipping provider. We make no profit off of shipping costs. We reside in the United States so shipping internationally will cause a drastic jump in shipping costs.
Do you accept returns?
As a small business we use our profits to reinvest in growing our company. Running a studio takes money, and making things requires supplies that we have to pay for. As such, we ask you to consider your purchase carefully before making it because we only accept returns if the item you receive is defective. In rare cases we offer returns for other reasons. If you are not satisfied with your purchase, please contact us and we can discuss your issue.
How do I care for your wood products?
In general, clean with a damp cloth(not wet) towel, paper or cloth, no solvents, chemicals, or wood cleaners are necessary. Most of our products require little upkeep, any special requirements will be listed on a product care card inside your package.
Are your wood products food safe?
Any product that is made to come in contact with food will be made from food safe materials and finishes.
Can I use your images on my blog or website?
Yes! However, if you're going to use our images, YOU MUST link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products!
Still have a question?
For information about purchasing, product care, inquiries about custom woodworking send us an e-mail at firstname.lastname@example.org or leave a voicemail at (512) 662-1439 and we'll get back to you as soon as we can!